Using ERPM Resolution Hub

This hub helps residents submit existing municipal references to ERPM representatives for escalation and follow-up. It is not an emergency service or a replacement for reporting the issue to the municipality.

Provide accurate information, select the correct ward and submit only photographs you are entitled to share. Keep your case reference and account credentials private.

Representatives record progress and follow up with the relevant departments. Submitting a case does not guarantee municipal acceptance, a response time or resolution. Internet access and the availability of the hosting, authentication and storage services are required.

Staff access is approved by administrators and limited to the permissions assigned to each account. Contact sumayaarumugam@gmail.com for support.

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