ERPM Resolution Hub — Privacy notice

The hub collects the contact details, ward, municipal reference, issue description, contact preferences and optional photographs you submit so authorised ERPM representatives can follow up your municipal escalation.

Storage and access

Case records are stored using Cloudflare. Staff authentication uses Supabase. Supporting photographs are stored privately in Google Drive. Representatives have access according to their assigned ward permissions; authorised administrators may access all wards. Case details may be shared with the relevant municipal department for follow-up.

Google Drive connection

The storage owner authorises ERPM to create and access files used with this application. Residents do not need to connect a Google account. The application does not make uploaded photographs public.

Your information

Only submit information and photographs relevant to the issue. Do not upload passwords, identity documents or unrelated private information. Keep your ERPM reference and phone number private because they are used to look up case progress.

For questions, corrections or deletion requests, contact sumayaarumugam@gmail.com and include your case reference. Records are not automatically deleted when a case is closed.